1. PROMX uses every effort to fulfil orders in accordance with the Customers’ expectations. Contact via e-mail during order processing and marking the “verify graphic design” option will certainly help to avoid any inconsistencies or errors. After the Ordering Party has accepted the designs developed by us, it will not be possible to submit a complaint regarding the design (colour scheme, graphic design and text elements) or the product shape (cutting dies for plastic used). We accept complaints only in the event of mistakes or errors on our part after the design has been accepted and in the case of product material defects.



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